---
title: "Service Desk Best Practice Handbook: Building, Running and Managing Effective Support"
description: "Классное практическое руководство по построению процессов техподдержки Service Desk Best Practice ..."
author: "christoffor"
published: "2012-10-16T21:49:22+00:00"
modified: "2012-10-16T21:49:22+00:00"
locale: "ru"
canonical_url: "https://yvision.kz/post/service-desk-best-practice-handbook-building-running-and-managing-effective-support-296750"
markdown_url: "https://yvision.kz/post/service-desk-best-practice-handbook-building-running-and-managing-effective-support-296750/markdown"
site_name: "Yvision.kz"
---

# Service Desk Best Practice Handbook: Building, Running and Managing Effective Support

> Классное практическое руководство по построению процессов техподдержки Service Desk Best Practice ...

Классное практическое руководство по построению процессов техподдержки

![Лицевая обложка](http://bks4.books.google.kz/books?id=VA7Mr6-bKm4C&printsec=frontcover&img=1&zoom=5&edge=curl&imgtk=AFLRE70Hbfi7WSFGfCn_A1hKg45UC3qNi3bqRePW4svlbxlrs5k93Vt_OW1aivb1cEIBpCBj0VLJvBtuIHHZQhy_mJ1hfa3gOs99WRInld7zavP3oKygrM8puPFYBF1IjolHQL_T6206)

**Service Desk Best Practice Handbook: Building, Running and Managing Effective Support**

[http://books.google.kz/books?id=VA7Mr6-bKm4C&pg=PA205&lpg=PA205&dq=Help+Desk,+Service+Desk+Best+Practice+Handbook:+Building,+Running+and+Managing+Effective+Support+-+Ready+to+use+supporting+documents+bringing+ITIL+Theory+into+Practice&source=bl&ots=pV1emalh4_&sig=WzO0zPW7WjpPGXCXvpx9E3Eucb0&hl=ru&sa=X&ei=XEh9UIy1M6nU4QTarICIBA#v=onepage&q=Help%20Desk%2C%20Service%20Desk%20Best%20Practice%20Handbook%3A%20Building%2C%20Running%20and%20Managing%20Effective%20Support%20-%20Ready%20to%20use%20supporting%20documents%20bringing%20ITIL%20Theory%20into%20Practice&f=false](http://books.google.kz/books?id=VA7Mr6-bKm4C&pg=PA205&lpg=PA205&dq=Help+Desk,+Service+Desk+Best+Practice+Handbook:+Building,+Running+and+Managing+Effective+Support+-+Ready+to+use+supporting+documents+bringing+ITIL+Theory+into+Practice&source=bl&ots=pV1emalh4_&sig=WzO0zPW7WjpPGXCXvpx9E3Eucb0&hl=ru&sa=X&ei=XEh9UIy1M6nU4QTarICIBA#v=onepage&q=Help%20Desk%2C%20Service%20Desk%20Best%20Practice%20Handbook%3A%20Building%2C%20Running%20and%20Managing%20Effective%20Support%20-%20Ready%20to%20use%20supporting%20documents%20bringing%20ITIL%20Theory%20into%20Practice&f=false)

Единственный минус на английском

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Source: [https://yvision.kz/post/service-desk-best-practice-handbook-building-running-and-managing-effective-support-296750](https://yvision.kz/post/service-desk-best-practice-handbook-building-running-and-managing-effective-support-296750)